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Client Manager Wanted in London

Posted: 7 days ago
Place: London

Position: Client Manager
Location: London
Salary: £35,000 - £60,000 per annum
Job type: Permanent
We are looking for retail experience-as we are working with a lot of retail manufactures at the moment. We are looking for a Client Manager to join us in our Central London offices. You’ll be joining at an exciting time of growth, and will oversee and manage a range of existing high-profile client relationships from a variety of sectors. You’ll act as the client’s day-to-day point of contact, and will build strong relationships based on trust and excellent client service. This is a challenging, exciting, and dynamic role, suited to someone who’s keen to grow their career in client services, whilst working in a fast paced, fun, and friendly environment.
Responsibilities and Duties:
You’ll be involved in numerous tasks, including:
Liaising with Project Managers throughout project build, and on the continuing post-build period
Identifying opportunities for improvement in the clients’ processes and making recommendations for positive change
Resolving client queries quickly, and recognising when to escalate issues
Responsible for managing communications across all internal and external teams, and in a BAU context before and after the project commences
Supporting new business teams with pitches, as required
Proactively making and acting on recommendations for improving our internal processes
Ensuring that invoices are accurate and issued in a timely manner, and that financial trackers are regularly maintained
Responsible for project admin, and providing commercial updates
Ensuring that work is delivered to the high standard expected by both the client and the business
Actively presenting new ideas, technology and business updates to the client
Identifying future business opportunities for existing clients
Encouraging growth and development for a client’s online business
You will be:
Able to solve problems with a positive attitude
Able to quickly build strong, and long lasting professional relationships with stakeholders, both internally and externally
Knowledgeable of the fashion, retail and manufacturing sector
Able to communicate messages clearly and concisely
Able to handle difficult and potentially sensitive situations, in an appropriate, constructive manner
An enthusiastic team player
Professional, with a hands-on approach and a willingness to lead by example
Able to display commercial awareness
Able to manage budgets and protect profitability
Qualifications and experience:
A proven track record of developing and maintaining strong client relationships in a similar commercial environment
An agency background, working with high-profile clients
experience of working with ecommerce platforms
Direct experience managing digital accounts
Knowledge of, or a good understanding of: ecommerce, mobile apps, digital marketing, SEO, social media
experience of budget planning and reporting
A bachelor’s degree, or equivalent experience
We offer a competitive salary, a discretionary bonus, and we also operate a childcare voucher scheme. All employees are able to join the company pension scheme after passing probation.
KEY SKILLS:
Ecommerce, fashion, retail, client relationship building.
If you have further inquiries about this role, please don’t hesitate to contact our office at:

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