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Corporate Receptionist Needed

Posted: 9 days ago
Place: Central London, Greater London

We currently have an excellent opportunity for a Corporate Receptionist to join our Front of House team.

The role of Corporate Receptionist is to provide the highest levels of client care and service to all internal employees/clients, partners and directors.

Key responsibilities:-

* To provide a warm, courteous and prompt welcome on arrival for all visitors at the Reception desk.
* To anticipate client needs, follow up with clients and ensure the client expectations are met and where possible exceeded.
* To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor or client is either met or escorted to the relevant room/area in a timely fashion.
* To ensure that waiting visitors are kept informed of any delays and progress and to ensure client comfort.
* To handle all incoming telephone calls/enquiries promptly giving a warm, courteous welcome and using the agreed salutation.
* To ensure that all required hospitality is served promptly and to the highest standards.
* To provide assistance for meeting room bookings as required, and to liaise with relevant parties to ensure the delivery of professional service and to meet client expectations.
* To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including re-arranging furniture and room layouts as required.
* To replenish meeting rooms, as required, with brochures, pads and pencils and to ensure that the relevant refreshments are supplied and replenished by the appropriate people.
* To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.
* To liaise with Audio-visual to ensure requirements have been notified and booked through the agreed process.
* To provide basis Audio-visual support when required.
* To ensure that all reception and hospitality statistics are collated and passed to Management for reporting to the client in monthly report structure.
* To ensure all visitor passes are returned.

Administration Support

* To maintain an organised and tidy work area - this is to include your desk, meeting rooms, reception area, client cloakroom and any other relevant work area.
* To always work in a safe manner and report any hazards in your work place to a supervisor immediately.
* To follow all Health and Safety instructions as given to you by your Line Manager.
* To check, read and action emails regularly on a timely basis.
* To liaise and communication with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.
* To maintain appropriate stationery stocks in the reception area.
* Any other reasonable tasks

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