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Costumer Service and Property Manager for Apart Hotel Group

Posted: 73 days ago
Place: Earls Court, London

Lux London is hiring part timers!
Do you love and excel at customer service? Are you looking for some extra cash during the weekends or evenings? Are you smart, polite and confident? Give us a shout!
Lux London is expanding! We are a fast growing Aparthotel Group who are taking an innovative approach to the way we work by creating a virtual hotel service. We are now hiring two part-timers to join our Guest Reservations and Property Management Teams.
Costumer Service - Reservations department
Main responsibilities:
- Manage the full guest experience from booking, to payment, check-in, check-out;
- Dealing with guest enquiries/complaints/requests over the phone, e-mail and sms;
- Liaising with other team members in order to meet guests needs and expectations;
Property Manager
- Driving license is required - we will provide a car.
Main responsibilities:
- Inspecting properties making sure everything is running smoothly;
- Responding to maintenance issues - identifying and assessing potential fixes and managing the repair/replacement process
- Manage and facilitate requests with Guest Reservation Team;
- Liaising with cleaning team for check-in/check-out procedures;
- Dealing with guest enquiries/complaints/requests in person;
£9/hour - Evenings 6 to 10 PM and weekends. Flexible hours.
Start as soon as possible !
Progression and full-time position opportunities may be available for outstanding individuals.
If you feel that's the role for you, send us your CV and cover letter.

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