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Front Office Supervisor Job in London

Posted: 13-01-2018
Place: London Heathrow Airport, Hounslow

Are you a Brighthearted? At Hilton Garden Inn we are the brand of the Brighthearted, from the first Hello to the next we share our Brighthearted Hospitality to create heartfelt moments that brighten the day of our guests and our team. We are now looking for an experienced leader who embodies our Brighthearted culture to join our Front Office Team at Hilton Garden Inn London Heathrow Airport.
As Front Office Supervisor you will become an integral member of the team to deliver excellence to all our valued customers in our hotel, through our teams in our F and B departments.  This is a role, where we engage with you; give you practical training, development and progression within a dynamic and rapidly expanding company, knowing that promotion will not be too far away if you want a fun and exciting career in hospitality.
If you are flexible, well organised, possess excellent communication skills, can work on your own initiative as well as motivating others, have a genuine desire to work in the hospitality industry and are looking for a structured career path then apply online today.

Front Office Supervisor key responsibilities:
·         To be familiar with the day’s business, including arrivals, departures, special requests, etc.
·         To have thorough understanding of all requirements when checking-in and/or checking-out a guest (confirm booking, length of stay, package etc).
·         To offer guest services such as wake up call, newspaper, assistance with luggage etc. Upon check-in.
·         Communicate hotel services to guests, i.e. Opening and closing times and Food and Beverage outlets, advise what amenities are available e.g. Bar, dinner, snacks, etc.
·         Handle all guest enquiries and complaints in a professional manner.
·         Ensure all cash, charge, float and till procedures are carried out in accordance with Company policy.
·         To assist in the smooth running of the reception desk during your shift.

What benefits will I receive while working for Hilton Garden Inn?
Here are some of the fantastic benefits that you would be entitled to if you joined us. Full details are provided during Company BELONG Induction Programme.
·         Well-Tailored Uniforms
·         Meals on duty
·         Social Activities (Staff Summer/Winter event)
·         Monthly engagement activities
·         Annual Charity Event Day
·         Training and Development opportunities through our `Grow` L and D Programme.
·         Employee of the month and Overall Employee of the Year, Gala dinner.
·         Discounted accommodation rates for staff members and reduced rate for friends and family.
·         Food Discount - 50% off total lunch or dinner bills when staying in one of our hotels.
·         28 Days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days.
·         Pension Scheme- Contributory Group Personal Pension Plan.
·         Flexible working hours
·         Earn up to £1000 for recommending a friend to work for us.
·         Birthday cards every year
·         Life Assurance
·         No split shifts

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