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Host Hostess Job in London

Posted: 94 days ago
Place: SW1A 2TS, Greater London

Join one of the most Iconic hotels in Central London and help us to create a wondrous place in people’s lives.  Our historic building hosts 131 bedrooms including 15 exquisite Suites, and a number of venues to eat, drink, work or play. The Trafalgar Dining Rooms is a destination of style and great taste in the pulsing heart of the city. Our kitchen celebrates the finest, freshest, and where possible, local ingredients, with flavours that nod to the Mediterranean. The Rooftop is a space for sipping individually crafted cocktails and drinking in the inimitable city view while dining on the shared plates prepared by our chefs on the open grill.
We are currently looking for a charismatic and engaging Host or Hostess with a passion to deliver excellent guest experiences and make sure that our guests journey is wondrous from beginning to end. You will be able to maintain a positive outlook regardless of what challenges the shift might bring, and always look out for new ways to improve the guest experience within your department.
Key Responsibilities
When working as a Host/Hostess you will be the main point of contact for all in-house and external guests coming to our two Food and drink outlets. You will also;

Greet and seat all guest as they arrive
Liaise with all team members to ensure swift and efficient communication and service.
Demonstrate a thorough understanding of all menu items and services provided and identifying opportunities for up-selling and promoting when appropriate;
Ensure team members work together and communicate to provide a continuously high standard of service to our guests.
Report and follow up on any comments, VIP arrivals or departures as they occur.
Ensure all relevant feedback from guests is dealt with in an efficient manner and informed to the Restaurant General Manager.

Key Requirements

Previous experience in a dynamic, high end restaurant/ bar environment is essential.
Positive, pro-active individual who can understand and adapt to guests changing needs.
Passion for excellence
Ability to engage and connect with guests, with a creative, forward thinking approach.
Excellent command of spoken English
Immaculate Personal Presentation
Professional, warm and courteous team player.
Available to work weekends and shifts

Company Benefits:

Health and Wellbeing Cash Plan;
Life Assurance Scheme;
Pension Scheme;
Up to 33 days paid holidays per annum;
Complimentary meals and dry cleaning on duty;
Discount program for you, your friends and family to stay in Hotels around the world;
Opportunities for Internal career progression;
Departmental Incentives;
Professional training and development opportunities.

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility. We are unable to apply for or transfer work visas or UK entry clearance on your behalf.
If you feel that you have the passion, experience and skills to be a Host/Hostess at The Trafalgar St. James we would like to hear from you!

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