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Hotel Receptionist Job in London

Posted: 9 days ago
Place: N4 1DA, Greater London

Hotel Receptionist in unique and boutique London hotel.
As part of our United family, you'll be:

One of our main point of contact for our guests with a highlighting our "home away from home" approach.
Welcoming guests in a friendly and professional way.
Addressing and solving guests’ complaints to turn them into happy guests. (don’t worry we can show you how;-)
Providing information about us, what we do and the cool London Town.
Going the extra mile to make sure our guests feel comfortable and at home.
Excellent communicator who can stay positive when facing difficult situations.
Reliable and able to anticipate guests needs.
Getting involved in team meetings, to give ideas and have a go in some of our exciting projects shown a bit further down.

We are looking for passionate and proactive people with energy that have a real enthusiasm for delivering the very best quality whilst injecting some warmth and positively into what they do.
Who are we?
Our team is diverse, young, vibrant, with a mix in different life and job experiences we give ourselves the opportunity to provide a unique, relaxing service.
Looking after our team and guests to provide an excellent warm, comfortable and homely experience in the family that is the United Lodge Hotel.
With a selection of unique rooms and apartments located in North London on the eclectic Harringay Green Lanes, opposite the park, and less than a 5 minute walk from Manor House station.
Now coming up to our 4th year running, we are fine tuning and preparing for the next step of growth through expansion. With a new extension (dining and lounge room) in the pipeline, outdoor coffee and food café, and looking at adding cool events to spread our ethos of good vibes to the community as well as our guests.
We are all big on self-development here, and I encourage my team to be learning, to read the books, to watch the videos, listen to the audios that are part of our personal development.
Why work at The United Lodge Hotel?
Because we do things a little differently around here. We empower our people to be courageous, try new things, say what they think, be creative, be honest and open, yet most importantly of all to be selfless.
We believe that it’s best to improve ourselves and then all in our lives including the role we wish to commit our time to will undoubtedly improve.
There’s no room for ego here as we are all one big family. We understand with empathy, and here we support and encourage each other to push to the next level of greatness.
Plus:

Competitive salaries
The opportunity to work with a top team
Team competitions and awards
Refer a friend bonus scheme
Pension Plan
Life coaching with the director
Plus, Training in:

Customer service, Guest Relations, Reception Duties, Operation Management, Revenue and Rate Management, Business Development, Marketing and social media, Health and Safety, Fire Safety, First Aid, Food safety, Human Resources, Housekeeping, Room Management, Online Travel Agents Training, Accounts and Book keeping, one to one peak performance coaching.
Interested in joining our dream team and expanding yourself to the next level?
Then send us your CV/resume with a short covering letter to tell us a little bit about yourself and we’ll be in touch.
Please note that when we advertise like this, we tend to receive a large number of applications for people wanting to join our family. If you haven’t heard back from us within 7 days of your application then on this occasion you have been unsuccessful. But don’t worry though! We will keep hold of your details in case something else comes up in the future.
In line with the Immigration Act 2016 we require all applicants to have the eligibility to live and work in the United Kingdom. We will ask for documentation should you be shortlisted for interview.

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