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Night Receptionist Job in London

Posted: 13-08-2017
Place: Heathrow, London

Best Small Hotel Group Employer 2015! The Caterer Annual Awards
Do you want to work for the best small hotel group employer in the UK?
Apply now!
What are We are looking for!
A genuine flair for customer service, the ability to remain calm and composed under pressure and that unique ability to make all our guests feel like they are flying first class.
We look for someone with:
Passion for service excellence and attention to detail are paramount!
And of course.
.these are just some of the things we look for in our Mission Control Crew. You may be welcoming a guest with a great smile or serving a meal from our express Mission Control Kitchen. When the morning rush is in full flow, you may find yourself helping the Cabin Crew turn around one of the cabins before the red-eye flights land.
You will be used to working in a dynamic environment, where teamwork and efficiency under pressure are the order of the day or night. You will be used to thinking on your feet and be quick to react to customers needs, taking decisive action to make a real difference.
You will also be a confident communicator and have the ability to take direction and feedback from the Senior Mission Control Crew, but we hope you will be promoted quickly as we grow and expand. You will be at home in your own company, capable of working independently when you need to. Equally you will enjoy being part of a team of like minded professionals.
Some of the things you will be doing:
Welcome/assist arriving guests
Assemble food and drink orders in the Mission Control and deliver them to the Cabins
Help the Cabin Crew when it’s busy and they need a hand
Listen to guests questions, find out the answers and resolve problems efficiently
…. And those you won’t:
Stand behind a desk answering the phone all day
Administer guests’ bookings – they will do that themselves online
We will pay you a great salary based on your experience
Shifts will vary (7am to 3pm, 3pm to 11pm, 11pm to 7am) but on this specific occasion and for the moment we look someone who is a bit of a.night owl.
We will kit you out in a stylish uniform which we promise you will be happy to wear. We will train you to do the job and develop your skills. We will treat you as an individual, be fair and upfront with you.
Job description:
Main Responsibilities
To welcome customers checking into Yotel in an efficient and friendly way
To ensure that whilst the customers are resident they receive the services and amenities Yotel has promised
To be helpful and friendly with all customers at all times
To solve any problems the customers may have with any element of the product
To take a pro-active attitude to resolving any issue that may reduce the customers enjoyment of Yotel
To sell the Yotel products (cabins, food, drink, wash pods) direct to customers at the Yotel and over the telephone and help to achieve individual monthly sales targets
Work effectively with other departments/HQ/Sister Yotel properties to ensure that we provide the best service to all our customers, fostering good teamwork across departments and supporting the hotels
To deliver on and positively embrace the Yotel Customer Service goals
To work with us you will be aged 18 or over, be fluent in spoken and written English, face to face customer service experience and have the right to work in the UK.
What is this person like?
Passionate about service
Constantly striving to be of service and make a difference to the customers
Happy to take personal responsibility for their actions and that of their colleagues
Adopts a proactive attitude to solving problems for the benefit of the guests or team
Has excellent interpersonal and communication skills - is able to match their communication style to the situation.
Skilled at understanding the needs of the customer and dealing with the issue at hand professionally
Is self motivated and has a natural internal urge to achieve results and accomplish self imposed goals
Has excellent time keeping, presentation and organisational skills
Is flexible
Is a team player
Displays a positive attitude and natural enthusiasm
Thrives under pressure
Helpful, attentive, patient, understanding and assertive
Technology savvy
Accurate and takes pride in getting the detail right
Knowledge and skills required:
Hotel - Reception/Guest Services with minimum 1 year service
We are starting with an 1-year fixed term contract and move to a permanent after this!

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