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Night Room Service Associate Needed

Posted: 10-04-2018
Place: SW1H 0BH, Greater London

Looking to join a culture of excellence as a Night Room Service Associate and be part of the most recognised name in the hospitality industry?
“We are Hilton! We are Hospitality!”
We create heartfelt experiences for our guests and meaningful opportunities for our Team Members. Achieving consistently the title of “Great places to work”, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career.
Why join the Hilton family as a Night Room Service Associate?

“It’s your world”– Your next role could be as an Assistant Head Housekeeper or why not move into a different department like Front Office, Accounts or Human Resources in over 100 different countries.

Personal Development programs for Room Attendants, Supervisors and Managers.

Worldwide travel perks - up to 30 nights at discounted rates and 50% F and B discounts.

Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts.
28 Days holidays including bank holidays (increasing yearly)
Complimentary meals on duty and uniforms provided.

What will I be doing?
As a Night Room Service Associate, you are responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience. A Night Room Service Associate will also be required to take and deliver customer orders and work to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events.
Welcome guests in a polite and friendly manner.
Take and deliver customer orders, consistently demonstrating high levels of customer service.
Prepare set ups for tables and/or rooms
Follow cash handling procedures
Manage guest queries in a timely and efficient manner.
Up-sell with latest departmental incentives.
Ensure compliance of brand standards
Strive to achieve departmental targets
Ensure cleanliness of work areas
Comply with hotel security, fire regulations and all health and safety legislation.
Comply with local licensing laws
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships.

What are We are looking for?
A Night Room Service Associate serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude
Good communication skills
Commitment to delivering high levels of customer service.
Excellent grooming standards
Flexibility to respond to a range of different work situations.
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous Food and Beverage and/or industry experience.
experience with cash handling
Knowledge of Food Hygiene Regulations

To apply for this role:

We are looking to fill this job as soon as possible and aim to come back to you within the next 2 weeks. If you are successful, you will be invited for an interview followed by a trial shift.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Please notify us if you have any criminal convictions or cases pending.


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