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Turkish Speaking Customer Service Required

Posted: 22 days ago
Place: Hackney

Job Description
We are looking for a native level Turkish speaking candidates who has strong customer service skills.
Responsibilities
•    Handling customer enquiries via live chat, email and phone.
•    Assessing individual issues and taking appropriate action to ensure customer needs are met.
•    Keep accurate records of the customers account and escalate issues internally as and when needed.
•    Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels.
Required skills
•    Fluent in Turkish (written and spoken) and working proficiency in English.
•    A positive can do attitude and strong communication skills.
•    Positive and cooperative attitude.
•    Strong problem solving and multi-tasking skills.
•    Superior oral presentation and written communication skills.
•    Using of Microsoft office products.
•    Quick learner – open to learn more and develop soft skills.
•    Preferably you have experience in a Customer Service environment or Call Centre.
•    Sports lovers a plus!
•    Availability / flexibility to work evening shifts.

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